Customer Service & Localisation Specialist Finland
remote • part time job • Customer care
Are you ready to help us develop Top4Running, Top4Football, Top4Fitness mainly e-commerce driven business in Finland? Do you enjoy communication with people, helping them with their problems and finding the most effective solutions? Do you have sense for detail and for Finnish language? Do you love running, football and/or fitness?
If your answers are ‘YES’, then just keep reading.
What will be your key responsibilities?
- daily communication with customers (email and phone)
- edits, notes, changes and cancellations of orders on customers request
- reviews of the order status & order processing and invoicing
- tracking of shipments & communication with delivery companies
- continuous improvement of processes and internal procedures
- providing information about product
- following of market specifics
- claims (communication with the complaint department processing the claim)
- product discussions on e-shops
- regular check of all e-shops
- translations (articles, blogs, products, FB posts, newsletters)
What kind of your knowledge, experience and personal characteristics do we need?
- native in Finnish language with very good written and oral
- communication skills
- customer friendly approach
- organizational skills
- proactivity and team spirit
- flexibility - ability to learn new things and welcome changes
- positive work approach
- flexible personality, ready to accept new challenges, orientation in new situations
- English language on communicative level
- very good computer skills
- active athlete or positive attitude to sports :-)
What can you expect?
- part time job (3-4 hours/day) in an international fast growing company
- fair and appropriate financial rewards according to your experience
- informal young and fast growing team
- company benefits
Are you interested in this position? Send us your motivation letter, CV and salary expectation!I am interested in this position
Who you will work with
Head of Customer care
From the first moment, Top4sport fascinated me with its friendly atmosphere and relaxed corporate culture. It pulled me in with its energy and people's interest in its development. It even brought me to running. :) And it gave me the opportunity to be a support of the customer service team and participate in improving of the care of our customers.More about Top4Sport