Customer Care - Spain
Europe / Remote • Part-time job • Customer care
Are you ready to help us develop an e-commerce business in Spain? Do you enjoy communicating with people, helping them with their problems and finding the most effective solutions? Do you have attention to detail and Spanish language? Do you love running, football and/or fitness?
If your answers are ‘YES’, then just keep reading.
What will be your key responsibilities?
- Daily communication with customers (email and phone)
- Order processing (edits, notes, changes and cancellations of orders on customers' request)
- Tracking of shipments & communication with delivery companies
- Claims (communication with the complaint department processing the claim)
- Short translations (blogs, product descriptions, social media posts)
What kind of knowledge, experience and personal characteristics do we need?
- Native in Spanish language (very good written and spoken skills)
- English language on B2/C1 level
- Other languages (Italian, Portugal, French, German etc.) are an advantage
- Freelancer (able to invoice us as an EU entity)
- Customer-friendly approach
- Organizational skills
- Proactivity and flexibility - ability to learn new things and welcome changes, "quick on your feet"
- Very good computer skills (training provided)
What can you expect?
- Independent part-time job in an international fast-growing company
- Working hours according to the agreement (Monday to Friday)
- Financial compensation according to your experience, company benefits, informal work-setting
- Remote work. We don't care where, as long as you are moving forward & getting results
- Network of like-minded & growth-oriented people from across the whole of Europe
- We are as strong as our team! You can be sure to get supportive and friendly leaders and colleagues who care about each other and like to invest in people's development
If you have any questions about the company or this specific role, don’t hesitate to contact us.I am interested in this position
Who you will work with
Head of Customer care
From the first moment, Top4sport fascinated me with its friendly atmosphere and relaxed corporate culture. It pulled me in with its energy and people's interest in its development. It even brought me to running. :) And it gave me the opportunity to be a support of the customer service team and participate in improving of the care of our customers.More about Top4Sport