Position description:
Localization & Customer Care Specialist - Croatia

Croatia / Remote Part-time work Customer care

Are you ready to help us develop an e-commerce business in Croatia? Do you enjoy communicating with people, helping them with their problems and finding the most effective solutions? Are you passionate about football? If your answers are ‘YES’, then just keep reading.

What do you need to succeed in this role:

You are passionate about football and other sports. You enjoy talking to people and helping them with their problems. You are an active listener with a high level of communication skills. You are interested in e-commerce and familiar with the Croatian market. Last but not least you are an open-minded person trying to learn new things every day. 

Key responsibilities:

  • Daily communication with customers (email and phone). 
  • Order processing (edits, notes, changes and cancellations of orders on customers' request).
  • Tracking of shipments & communication with delivery companies.
  • Helping with social media, text translations and market research
  • Assisting expansion leader in building e-commerce business in Croatia

What do we expect from you? 

  • Native in Croatian language (very good written and spoken skills).
  • English language on B2/C1 level.
  • Freelancer (able to invoice us as an EU entity).
  • Customer-friendly approach, high level of communication skills.
  • Proactivity and flexibility - ability to learn new things and welcome changes, "quick on your feet"
  • Very good computer skills (training provided)
  • Willingness to grow with us 

What you can look forward to:

  • Part-time job (5-6 hours per day) in a fast-growing international company.
  • Fair and appropriate financial compensation according to your experience.
  • Group of like-minded & growth-oriented people from all across Europe.
  • We are as strong as our team! You can be sure to get supportive and friendly leaders and colleagues who care about each other and like to invest in people development. Sounds like something for you?

To get a better understanding of what we plan to build, browse ​www.Top4Running.hr, www.Top4Football.hr or​​www.Top4Fitness.hr. Please submit your application in English. We are looking forward to hearing from you. If you have any questions about the company or this specific role, don’t hesitate to contact us.

I am interested in this position

Who you will work with

Eva Došková

Head of Customer care

From the first moment, Top4sport fascinated me with its friendly atmosphere and relaxed corporate culture. It pulled me in with its energy and people's interest in its development. It even brought me to running. :) And it gave me the opportunity to be a support of the customer service team and participate in improving of the care of our customers.

More about Top4Sport